Legal

Account Deletion Request

Effective Date: August 2026

This page explains how to request deletion of your NorthBite account and what happens to your data. It applies to both mobile apps published by NorthBite Inc.:

  • NorthBite — the customer app
  • NorthBite Driver — the driver app

How to Request Deletion

Option 1 — In the app (fastest)

NorthBite (customer app): open Profile → Delete account, confirm, and the request is recorded immediately.

NorthBite Driver: open Profile → Delete Account, confirm, and the request is recorded immediately.

You are signed out on that device as soon as the request is accepted.

Option 2 — By email (if you no longer have the app installed)

Email info@northbiteapp.com from the address on your account, or include the phone number you registered with, and state which app the request is for (NorthBite or NorthBite Driver). We use the phone number to locate the account, because accounts are created with phone verification.

We will confirm the request and action it within 30 days of verifying that the request comes from the account holder.

When a Request Cannot Be Completed Immediately

A deletion request is refused, with the reason shown in the app, while:

  • an order or delivery is still in progress; or
  • (NorthBite Driver only) you are owed earnings that have not yet been paid

out.

Complete or cancel the order, or wait for the outstanding payout, then request deletion again.

The 30-Day Recovery Window

Deletion is not immediate. Your account is first deactivated and scheduled for permanent deletion 30 days later. During those 30 days:

  • nothing is destroyed;
  • you can restore the account by simply logging back in with the same phone

number.

After 30 days the deletion is permanent and cannot be reversed.

What Is Deleted

When the 30-day window expires, the following are permanently deleted:

Both apps

  • Your profile and account record, including name, email address, phone number

and date of birth

  • Your profile photo
  • Saved preferences and in-app notifications
  • Support tickets you submitted
  • Your sign-in credentials

NorthBite (customer app)

  • Your saved delivery addresses
  • Your saved payment methods and your payment-processor customer record held

with Stripe. NorthBite never stores your full card number.

  • Reviews you wrote are anonymised, not removed — the review text remains

visible to other users with the author shown as “Deleted user”.

NorthBite Driver

  • Uploaded driver documents (driving licence, insurance, vehicle registration)
  • Vehicle and insurance details
  • Your location and presence data, including live GPS
  • Your driver application
  • Your payout account held with Stripe

If you use one phone number for both apps, deleting your driver account removes only the driver side; your customer account remains active, and vice versa.

What Is Kept, and Why

Some records cannot be deleted on request because NorthBite is legally required to retain them:

  • Order and delivery records — retained for tax, accounting and regulatory

purposes, including Canadian income-reporting obligations (for example T4A reporting for driver earnings). These records are retained for the period required by Canadian tax law.

  • Delivery proof photographs attached to completed deliveries — retained with

the order record for the same reason.

  • Earnings and payout records for driver accounts — retained for tax and

accounting purposes.

These retained records are kept in a form that no longer identifies you through your account profile, and they are not used to contact you or to market to you after your account is deleted.

Questions

Contact info@northbiteapp.com. See also our [Privacy Policy](/legal/privacy-policy/), which explains how NorthBite collects and uses personal information.