Legal
Refund and Cancellation Policy
Effective Date: July 2026
NorthBite strives to provide a reliable ordering and delivery experience. This Refund and Cancellation Policy explains when refunds may be issued.
Customer Cancellations
Before Restaurant Acceptance
Customers may cancel an order without penalty before the restaurant accepts the order.
After Restaurant Acceptance
Once a restaurant begins preparing an order, cancellation requests may not be eligible for a refund.
Restaurant Cancellations
If a restaurant cancels an order:
- Customers will receive a full refund.
- Any service fees charged by NorthBite may also be refunded at NorthBite’s discretion.
Driver-Related Issues
Refunds may be considered when:
- An order is not delivered.
- An order is delivered to the wrong address due to driver error.
- The order arrives significantly late due to circumstances within NorthBite’s control.
Food Quality Issues
NorthBite may offer partial or full refunds where customers provide evidence of:
- Missing items
- Incorrect items
- Damaged items
- Food safety concerns
Supporting photographs may be required.
Non-Refundable Situations
Refunds may not be granted for:
- Customer change of mind
- Customer ordering errors
- Delays caused by severe weather, road closures, or circumstances beyond NorthBite’s control
Refund Processing
Approved refunds will be processed to the original payment method and may take 5–10 business days depending on the payment provider.
Contact
Email: support@northbiteapp.com NorthBite Inc.