Legal
Driver Code of Conduct
Effective Date: July 2026
All NorthBite Driver Partners are expected to uphold the highest standards of professionalism and safety.
Professional Conduct
Drivers shall:
- Treat customers, restaurant staff, and NorthBite personnel with respect.
- Maintain professional communication at all times.
- Avoid abusive, threatening, discriminatory, or harassing behavior.
Safety Requirements
Drivers must:
- Obey all traffic laws.
- Operate vehicles safely.
- Avoid distracted driving.
- Never drive under the influence of alcohol, cannabis, or illegal substances.
Food Handling
Drivers shall:
- Use insulated delivery bags when required.
- Handle food carefully to avoid contamination.
- Protect food from damage during transportation.
Appearance
Drivers should maintain:
- Clean personal hygiene.
- Neat appearance.
- Professional conduct when interacting with customers.
Customer Privacy
Drivers shall:
- Protect customer information.
- Use customer information only for delivery purposes.
- Never share personal information obtained through the Platform.
Prohibited Conduct
Drivers must not:
- Tamper with customer orders.
- Consume customer food or beverages.
- Solicit tips directly.
- Engage in fraudulent activity.
- Falsify deliveries or delivery locations.
Reporting Incidents
Drivers must promptly report:
- Accidents
- Customer complaints
- Safety concerns
- Food contamination incidents
Violations
Violations of this Code may result in:
- Warnings
- Temporary suspension
- Permanent deactivation from the NorthBite Platform
Contact
NorthBite Inc. Email: drivers@northbiteapp.com Website: www.northbiteapp.com