Community Standards Policy

Effective Date: July 2026

1. Purpose

NorthBite Inc. is committed to creating a safe, respectful, and trustworthy marketplace for customers, restaurants, drivers, employees, and business partners. These Community Standards apply to everyone using the NorthBite platform.

2. Respectful Behaviour

Users must:

• Treat everyone with dignity and respect.
• Communicate professionally.
• Follow instructions from NorthBite staff when resolving disputes.

3. Zero Tolerance for Abuse

NorthBite prohibits:

• Harassment or intimidation
• Discrimination based on race, ethnicity, nationality, religion, gender, age, disability, sexual orientation, or any protected characteristic
• Hate speech
• Threats or violence
• Sexual harassment
• Bullying

Violations may result in immediate account suspension or permanent removal.

4. Fraud Prevention

Users must not:

• Create fake accounts.
• Use stolen payment methods.
• Abuse promotions or referral programs.
• Submit false refund claims.
• Manipulate ratings or reviews.

5. Illegal Activities

The platform may not be used for:

• Criminal activity
• Money laundering
• Distribution of prohibited goods
• Identity theft
• Unauthorized access to accounts

6. Customer Responsibilities

Customers must:

• Provide accurate delivery addresses.
• Be available to receive orders.
• Treat drivers respectfully.

7. Restaurant Responsibilities

Restaurants must:

• Prepare food safely.
• Honour accepted orders.
• Maintain accurate menus.
• Follow applicable health regulations.

8. Driver Responsibilities

Drivers must:

• Deliver orders safely.
• Protect customer privacy.
• Follow traffic laws.
• Maintain professional conduct.

9. Reporting Misconduct

Users may report misconduct through the NorthBite Help Centre or by emailing support@northbiteapp.com.

10. Enforcement

NorthBite may investigate reported violations and take appropriate action, including warnings, suspension, permanent account removal, or referral to law enforcement where appropriate.